Our policies regarding refunds and cancellations for donations.
Please review our policy regarding donations, cancellations and refund requests.
Donations made to support charitable activities are generally treated as voluntary contributions and are not automatically refundable. Refund requests are considered on a case-by-case basis, subject to the circumstances and applicable laws.
Once a donation has been successfully submitted and processed, cancellation may not always be possible.
If you believe that a donation was made by mistake, please contact us as soon as possible with the relevant transaction details.
A refund request may be considered in circumstances such as:
Approval of a refund is subject to verification and applicable legal and payment-processing requirements.
Voluntary donations that have been correctly processed and allocated towards the Foundation's charitable activities may generally not be eligible for cancellation or refund.
Online donations may be processed through a third-party payment gateway. In some cases, payment processing, settlement or gateway charges may affect the amount that can be returned.
Where a payment gateway or bank is responsible for a transaction issue, the matter may also need to be resolved according to that provider's applicable procedures.
To request consideration of a refund, please contact us using the details below and provide:
Once a refund request is received, we may verify the transaction and supporting information before making a decision.
If approved, the refund will generally be processed through the original payment method, where technically possible.
The time required for a refund to appear in the donor's account may depend on the payment gateway, bank or financial institution.
We will take reasonable steps to process approved refunds promptly after verification.
If you believe that a transaction was made without your authorisation, please contact us immediately and also notify your bank or payment service provider where appropriate.
We may request additional information or documentation to verify such claims.
Al Muslimeen Madad Foundation may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page.
For donation-related refund or cancellation queries, please contact us with your transaction details.